Refund Policy
Refunds (other than prepaid periodical tickets) are available where Sydney Ferries is unable to provide the service due to the following conditions:
- Service cancellation
- Rescheduling of service
- Vessel at full capacity*
- Purchase of incorrect product
- Health incapacity on the day of ticket issue
Refunds may be provided any time on the day of ticket purchase where a customer has changed their travel plan.
Refunds of prepaid periodical tickets and passes may be allowed upon application. Sydney Ferries reserves the right to deduct an administrative fee from refunds.
* A ticket holder may be prevented by Sydney Ferries staff from boarding a vessel due to safety reasons.
Conditions of Refund
- The ticket for which a refund is sought must be provided upon application
- When requested, concession and identity details must be provided
- No refunds are available on tickets which are expired, issued by an operator other than Sydney Ferries or complimentary
- Sydney Ferries cannot offer compensation for alternative travel.
How to apply for a refund
Refunds may be obtained upon request at any ticket window at Circular Quay or Manly, however in some cases ticket holders requiring a refund may need to complete a refund request form.
Alternatively, ticket holders requiring a refund can complete the Customer Feedback Form (PDF) and post the completed form to Sydney Ferries or lodge the form at any Sydney Ferries ticket outlet.