Sydney Ferries - Frequently Asked Questions

Frequently Asked Questions

1. Where can I purchase TravelPass Tickets?

Tickets can be purchased from:

Sydney Ferries ticket outlet and vending machines at Circular Quay and Manly
Sydney Buses TransitShops:
- Circular Quay - corner Loftus & Alfred Streets
- Wynyard Station - Carrington Street entrance
- QVB - York Street entrance
Over 550 Sydney Buses ticket agents all over Sydney. Look for the Sydney Buses Ticket Stop flag.
CityRail ticket offices.

2. When can I use my TravelPass Ticket?

Anytime. Tickets are active from when they are first used.

Passes purchased from CityRail and Sydney Ferries outlets are active upon purchase.

TravelPasses are non transferable.

3. Is my TravelPass valid on all services?

TravelPasses are not valid on premium services, including explorer buses, special sporting shuttles and Manly JetCats.

Travel is permitted on Manly JetCats only when the Manly Ferry is not operating (see Manly Timetable for relevant services).

4. Can I use my TravelPass to get to the Airport?

A station access fee applies for Mascot, Green Square, Domestic and International Airport train stations.

Only Weekly TravelPasses are available at concession fares.

5. How long is my weekly ticket valid for?

If the ticket is first activated after 3:00pm, the expiry date is the current date plus 7 days.

6. How long is my weekly TravelPass valid for?

If the ticket is first activated after 3:00pm, the expiry date is the current date plus 7 days.

TravelPass tickets are valid until 4:00am the morning after the expiry date and are non-transferable..

7. Can I use my TravelPass ticket for all services?

TravelPass tickets cannot be used for:

Many JetCat services
Sydney Explorer services
Bondi Explorer services
Special event services on Sydney Buses or Sydney Ferries
Private buses
Entry/exit into Green Square, Mascot, Domestic and International Stations - a station access fee applies.

8. How do I appeal a fine issued by a Transit Officer?

State Transit Revenue Protection Officers are employed by State Transit to ensure the safety of customers while travelling on ferries and at wharves. They have the power to issue penalty notices for ticketing, safety, behavioural, property and compliance offences and have the power to ask people to leave ferries and wharves. If you feel your fine was imposed in error you can appeal it by following the instructions provided on the penalty notice.

More information about the fines process can be found at State Debt Recovery Office website.

9. Who do I contact about unclean wharves?

As of 1 July, 2007 New South Wales Maritime provide all repairs and maintenance to the wharves on Sydney Harbour. Please direct all enquiries regarding wharf repairs and maintenance to NSW Maritime on telephone (02) 9563 8511.

10. Do you have a lost property office?

The Lost Property Office at Circular Quay Wharf 3 is open for enquiries and collection on weekdays between 8.00am and 4.00pm.

If you've misplaced an item on one of our ferries, please try to provide Sydney Ferries with the following information:

Your contact details
A full description of the item lost
The time and place where you boarded the ferry and your destination

Telephone: +61 2 9207 3101 between 8.00am and 4.00pm Monday to Friday.

11. Why are services to Parramatta sometimes suspended?

On occasion Sydney Ferries must suspend services to Parramatta, usually during or after heavy rainfall. This is because a large volume of water can rush over the weir next to Parramatta Wharf, making it difficult for vessels to berth safely. In addition, heavy rain can wash debris into Parramatta River, which must be removed before vessels can safely navigate the river.

In this situation Sydney Ferries will monitor the situation closely and Parramatta services will terminate at Rydalmere Wharf. Sydney Ferries will resume services to Parramatta Wharf when it is safe to do so.

12. How do I get to Parramatta Wharf when the weir overflows and services terminate at Rydalmere?

To get to Parramatta from Circular Quay

Walk to platform 3, Wynyard station and catch a train to Parramatta Station

Alternatively, catch a City Circle train from Circular Quay Station to Wynyard station. Change to Platform 3 and catch a train to Parramatta Station.

To get to Parramatta Wharf from Circular Quay
a) Follow the steps above and catch a train to Parramatta Station.
b) Alight from the train at Parramatta Station and walk to Parramatta Interchange stand A2 on Argyle Street.
c) From here you can catch the following buses: 521, 523, 524, 525, 545, 548.
d) Alight at Phillip and Smith Streets and walk East down Phillip Street until you meet Parramatta Wharf.
Alternatively, it is a 20 minute walk to Parramatta Wharf from Parramatta Station. Walk South down Station Street and turn left into Hassall Street. Turn left into Charles Street and follow this street until you reach Parramatta Wharf.

13. Can I purchase ferry tickets in bulk?

Sydney Ferries can cater for bulk ticket purchases in special situations such as school excursions and tour operators. Sydney Ferries is limited in what tickets they can supply in advance as single tickets are for use on the day of printing only. However, Ferrytens (valid for ten ferry rides) can be purchased in advance and have no expiry date.

Enquiries for this type of purchase should be directed to Lesley Goss, the Revenue Administration Assistant, on telephone (02) 8113 5424.

9. What is the process for media visits or onsite filming with Sydney Ferries?

If you are interested in filming or photographing Sydney Ferries vessels, or filming onboard a vessel, please review and complete the Film Request Form. Return to Sydney Ferries at your earliest convenience, along with a copy of the producing company’s public liability insurance policy.

Please note that this application does not guarantee access. If the application is approved, the applicant must enter into a contract with the Sydney Ferries before the filming/photography can take place. Sydney Ferries considers each application for filming or media access on its own merits.

Please also note the schedule of fees attached to the Film Request Form. Fees need to be paid prior to commencement of filming.

For all enquiries about filming with Sydney Ferries, please telephone our Customer Service Officer on telephone +61 2 9246 8363, or the Communications Manager on telephone +61 2 9246 8364.

Welcome to Sydney Ferries

Frequently Asked Questions