Refund Policy
How do I get a refund or exchange on tickets purchased prior to 18 April 2010?
Unused Weekly TravelPasses or FerryTen tickets will be accepted until 30 June 2010.
>>View details of the MyZone Refund and Exchange policy.
Sydney Ferries Refund Policy
Refunds (other than prepaid periodical tickets) are available where Sydney Ferries is unable to provide the service due to the following conditions:
- Service cancellation
- Rescheduling of service
- Vessel at full capacity*
- Purchase of incorrect product
- Health incapacity on the day of ticket issue
Refunds may be provided any time on the day of ticket purchase where a customer has changed their travel plan.
Refunds of prepaid periodical tickets and passes may be allowed upon application. Sydney Ferries reserves the right to deduct an administrative fee from refunds.
*A ticket holder may be prevented by Sydney Ferries staff from boarding a vessel due to safety reasons.
Conditions of Refund
- The ticket for which a refund is sought must be provided upon application
- When requested, concession and identity details must be provided
- No refunds are available on tickets which are expired, issued by an operator other than Sydney Ferries or complimentary
- Sydney Ferries cannot offer compensation for alternative travel.
How to apply for a refund
Refunds may be obtained upon request at any ticket window at Circular Quay or Manly, however in some cases ticket holders requiring a refund may need to complete a refund request form.
Alternatively, ticket holders requiring a refund can complete the Customer Feedback Form (PDF) and post the completed form to Sydney Ferries or lodge the form at any Sydney Ferries ticket outlet.