Policies, Procedures and Guidelines
We are currently updating our website to enable direct access to the documents below. In the meantime, if you would like a copy of any of the documents, please contact the Information Access Officer at gipa@sydneyferries.nsw.gov.au.
- Access & Equity Policy and Procedures
- Asbestos Management Procedures
- Asbestos reports - ferries and wharves
- Asbestos Summary Register
- Drugs and Alcohol Policy (This forms part of the Code of Conduct attached below)
- Fare Enforcement Procedure
- Fraud Corruption Prevention Policy
- Harassment and Discrimination in the Workplace Policy (This forms part of the Code of Conduct attached below)
- Incident reporting & investigation procedures
- Lost property process and procedures
- Passes & Concessions
- Personal Information (Electronic or Otherwise) Procedure
- Privacy Management Plan
- Professional Services Providers Policy and Procedures
- Receipt & storage of flammables in workshop
- Receipt of & storage of dangerous goods, hazardous substances & materials
- Recognition of Prior Learning Policy and Procedures
- Recruitment Policy
- Refund Procedure
- Revenue Policy
- Risk Management Policy
- Registered Training Organisation Policy & Procedures Manual
- SHEQ Policy
- Smokefree Workplace Policy (This forms part of the Code of Conduct attached below)
- Ticket concession entitlements
- Ticket Refunds Policy
- Timetable Manuals
- Timetables Procedures Manual
The following documents are available by clicking on the document name to take you to the relevant area of this or another website or to open the document:
- Annual Reports - all Annual Reports since 2004-2005
- Code of Conduct
- Contracts [link to an external website] - all contracts valued at $150,000 or more (scroll to the bottom of the page and select "Sydney Ferries" on the Agency drop-down list)
- Customer Service Charter 2010 - our Guarantee of Service
- Major Assets of Sydney Ferries