Policies, Procedures and Guidelines
We are currently updating our website to enable direct access to the documents below. In the meantime, if you would like a copy of any of the documents, please contact the Information Access Officer at gipa@sydneyferries.nsw.gov.au.
- Access & Equity Policy and Procedures
- Asbestos Management Procedures
- Asbestos reports - ferries and wharves
- Asbestos Summary Register
- Drugs and Alcohol Policy (This forms part of the Code of Conduct attached below)
- Fare Enforcement Procedure
(78KB) - Fraud Corruption Prevention Policy
- Harassment and Discrimination in the Workplace Policy (This forms part of the Code of Conduct attached below)
- Incident reporting & investigation procedures (680KB)
- Lost property process and procedures (22KB)
- Personal Information (Electronic or Otherwise) Procedure
- Privacy Management Plan
- Professional Services Providers Policy and Procedures
- Receipt & storage of flammables in workshop
- Receipt of & storage of dangerous goods, hazardous substances & materials
- Recognition of Prior Learning Policy and Procedures
- Recruitment Policy
- Revenue Policy
- Risk Management Policy
- Registered Training Organisation Policy & Procedures Manual
- Smokefree Workplace Policy (This forms part of the Code of Conduct attached below)
- Sponsorship Policy
- Ticket Refunds Policy & Procedure (68KB)
The following documents are available by clicking on the document name to take you to the relevant area of this or another website or to open the document:
- Documents tabled in Parliament by or on behalf of Sydney Ferries: only Annual Reports have been tabled in Parliament. They are available by clicking the link immediately below.
- Annual Reports - all Annual Reports since 2004-2005
- Code of Conduct
- Contracts [link to an external website] - all contracts valued at $150,000 or more (scroll to the bottom of the page and select "Sydney Ferries" on the Agency drop-down list)
- Customer Service Charter 2010 - our Guarantee of Service