Accessibility
Accessible Transport Action Plan
To meet the travelling needs of people with a disability, transport agencies are developing infrastructure, transport services and access to information that is fully accessible. Full accessibility can only be achieved by the progressive removal of barriers so that the entire community can share in the benefits of the transport system.
The Accessible Transport Action Plan is available to view and download from the NSW Transport and Infrastructure website.
Wheelchair Access on Sydney Ferries Wharves
The entire Sydney Ferries fleet is wheelchair accessible via one of the 22 wheelchair accessible ferry wharves.
Please note: access to wharves is dependent on tidal and safety conditions. For information about low tides please visit the Bureau of Meteorology tidal website.
Sydney Ferries has a wheelchair which is available for short-term customer use in the vicinity of Circular Quay wharves if required. If you require a wheelchair to transfer between wharves or to Circular Quay train station, please speak to a Sydney Ferries staff member at your closest wharf. If the wheelchair is available, they can make arrangements for it to be brought to you.
If you have any questions about accessibility on Sydney Ferries vessels or wharves please call Transport Info on 131 500 or Sydney Ferries Customer Relations on +612 9246 8363 (Monday to Friday, 9.30am to 3.30pm).
NSW Maritime Wheelchair accessible wharves are at the following locations:
|
Wharf * pending tidal restrictions |
Ferry Route |
|
Abbotsford |
Parramatta service |
|
Cabarita |
Parramatta service |
|
Circular Quay (All wharves) |
All services |
|
Chiswick |
Parramatta service |
|
Cremorne Point |
Mosman service |
|
Darling Harbour (Aquarium) |
Darling Harbour service |
|
Darling Harbour (King street Wharf 3) |
Parramatta service |
|
Garden Island |
Watsons Bay service |
|
Kissing Point |
Parramatta service |
|
Manly |
Manly ferry |
|
Meadowbank |
Parramatta service |
|
Mosman Bay |
Mosman service |
|
Neutral Bay |
Neutral Bay service |
|
Parramatta |
Parramatta service |
|
Pyrmont Bay * |
Darling Harbour service * |
|
Rydalmere |
Parramatta service |
|
Sydney Olympic Park |
Parramatta service |
|
Taronga Zoo |
Taronga Zoo service |
|
Woolwich |
Woolwich service |
*Pyrmont Bay has no wheelchair access at very low tide.
Sydney Ferries provides information in a wide range of formats to support customers with special needs.
Service information, wharf signage, audible announcements, knowledgeable staff, Transport Info 131 500 and the websites 131500.com.au and www.sydneyferries.info communicate up-to-date information and service changes.
The TTY (teletypewriter service) 1800 637 500 is available for the hearing and service changes.
Large Format Timetables
The Sydney Ferries website allows customer to print A3 timetables and network maps. The website and network maps contain accessibility information including a list of wharves that are wheelchair accessible (pending tidal and safety conditions).
For a hardcopy A3 timetable please contact Sydney Ferries Customer Relations on 02 9246 8363 (Monday to Friday, 9.30am to 3.30pm) or email customerservice@syneyferries.nsw.gov.au.
Commitment to Disability Discrimination Act
As part of Sydney Ferries ongoing commitment to the Disability Discrimination Act 1992 (DDA), Sydney Ferries will be continuously improving accessibility of information for customers with special needs through:
- Readibility of handheld timetables has been improved including ferry service information, service maps and a new section listing the special information information points available to customers with special needs.
- Large format timetables available from Sydney Ferries ticket outlets at Circular Quay and Manly.
- Development of large format locality maps, providing information about surrounding facilities and accessibility information (this is currently being rolled out and improved with the new signage infrastructure project due for implementation by NSW Maritime).
- Sydney Ferries website complies with W3C Web Accessibility Guidelines, enabling users to increase the font size and display of information.
- Service information is accessible in audible, visual and assisted information formats through Transport Info 131 500, the websites 131500.com.au, www.sydneyferries.info and the TTY (teletypwriter service) 1800 637 500.
- Accessibility information on the Sydney Ferries website including a list of wharves that are wheelchair accessible (pending tidal and safety conditions).
- Hearing loops available at Circular Quay and Manly wharves.
- Public announcements as a priority service for customers at wharves and on vessels.