Contact Us
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Feedback and General Enquiries
To submit feedback about Sydney Ferries services please use the contacts below. Your comments will be reviewed immediately by 131 500 and you will receive an acknowledgement of your feedback within 24 hours of your feedback being received by Sydney Ferries.
| Online | Phone | Phone hours | |
| General enquiries - service and timetable information | Online form | 131 500 | 24 hours |
| Feedback or complaints | Online form | 131 500 | 6.00am to 10.00pm every day |
| Report unclean wharf | Online form | 131 500 | 24 hours |
| Sydney Ferries website | Online form | 131 500 | 6.00am to 10.00pm every day |
In urgent out of hours cases please contact Transport Info on 131 500 who can speak with the most appropriate person within Sydney Ferries.
Lost Property
The Lost Property Office at Circular Quay Wharf 3 is open for enquiries and collection on weekdays between 7.30am and 4:00pm.
Online
Phone
Phone hours
General lost property
Email us
+612 8113 3002
7.30am and 4.00pm Monday to Friday
Urgent lost property outside of business hours (essential medical equipment etc)
131 500
6.00am to 10.00pm every day
If you've misplaced an item on one of our ferries, please try to provide Sydney Ferries with the following information:
- Your contact details, including full name, email and contact telephone
- A full description of the item lost
- The time and place where you boarded the ferry and your destination
Head Office Contacts
Phone: +61 (02) 9246 8300
Fax: +61 (02) 8113 1900
ABN: 46 202 040 027
Mailing Address:
Sydney Ferries
PO Box R1799
Royal Exchange NSW 1225
Head Office Street Address:
Level 9, 37 Pitt Street
Sydney NSW 2000
Business Hours: 8:30am to 5:00pm Monday to Friday.
Freedom of Information
Applications for access to documents under the Freedom of Information Act 1989 (FOI Act) should be made pursuant to the provisions of the FOI Act (the Act may be accessed here: www.austlii.edu.au), accompanied by a $30 application fee and directed in writing to:
Alana Starke
Freedom of Information Officer
Sydney Ferries
PO Box R1799
Royal Exchange NSW 1225
FOI enquiries may be directed to Majella Redmond, Assistant Company Secretary and Associate to Corporate Counsel, by phoning Sydney Ferries on (02) 9246 8300.
Under the Freedom of Information Act 1989, Sydney Ferries is required to publish an annual Summary of Affairs, containing a list of policy documents. View Sydney Ferries Summary of Affairs December 2009 (PDF).