Contact Us
Feedback and General Enquiries
To submit feedback about Sydney Ferries services please use the contacts below. Your comments will be reviewed immediately by 131 500 and you will receive a reply from Sydney Ferries Customer Relations within five (5) working days. Our Customer Service and Feedback Commitment.
| Query | Online | Phone |
| General enquiries | Online form | 131 500 (24 hours) |
| Feedback | Online form | 131 500 (24 hours) |
| TTY for hearing and speech impared customers | 1800 637 500 | |
| Non-English speaking callers - to arrange a three-way conversation with an interpreter. | 131 500 |
|
| Report an unclean wharf or query about wharf infrastructure (NSW Maritime) | 02 9563 8608 (24 hours) | |
| Sydney Ferries Website (broken links etc) |
Online form | 131 500 (24 hours) |
| 131 500 Website (broken links etc) | Online form | 131 500 (24 hours) |
In urgent out of hours cases please contact Transport Info on 131 500. A Transport Info operator can then speak with the most appropriate person within Sydney Ferries.
Lost Property
The Lost Property Office at Circular Quay Wharf 3 is open for enquiries and collection on weekdays between 7.30am and 4:00pm.
| Online | Phone | |
| General lost property | Email us | 02 8113 3002 (7.30am and 4.00pm Monday to Friday) |
| Urgent lost property outside of business hours (essential medical equipment etc) | 131 500 (24 hours) |
If you've misplaced an item on one of our ferries, please try to provide Sydney Ferries with the following information:
- Your contact details, including full name, email and contact telephone
- A full description of the item lost
- The time and place where you boarded the ferry and your destination
Head Office Contacts
Phone +61 (02) 9246 8300
Fax +61 (02) 8113 1900
ABN 46 202 040 027
Mailing Address:
Sydney Ferries
PO Box R1799
Royal Exchange NSW 1225
Head Office Street Address:
Level 9, 37 Pitt Street
Sydney NSW 2000
Head Office Emails.
These should only be used for queries related to those departments, not general enquiries or feedback. If you have general enquiries about Sydney Ferries or feedback please refer to the contact details at the top of this page.
Marketing Officer: marketing@sydneyferries.nsw.gov.au
Recruitment / Employment Officer: recruitment@sydneyferries.nsw.gov.au
Government Information Access Officer: gipa@sydneyferries.nsw.gov.au
Head Office Business Hours: 8:30am to 5:00pm Monday to Friday.
Government Information (Public Access) Act 2009
For all information on the Government Information (Public Access) Act 2009 and how to access information, please click here.